0----No reviews with management occur 1----A majority of the requirements for a score of 2 have been met. 2----Irregular reviews of quality metrics including field returns with management occur with some coverage of cycle time and on time deliveries 3----All of the appropriate requirements from above plus a majority of the requirements for a score of 4 have been met; 4----have regular reviews of the Quality Management system, customer satisfaction and quality metrics, including field returns, with management occur with coverage of actions plans for improvement of cycle time, on time delivery, and Quality systems. Trend charts are available, showing improvement over the last 12 months
